Job Specifications
Location
Manhattan, NY
Published
18 hours ago
Last Jobs You Viewed
Licensing Customer Service Representative
Make an impact in public service while working in the heart of Downtown Manhattan! Peak Performers is seeking three detail-oriented, customer-focused Licensing Customer Service Representatives to support a busy government office in New York City's Financial District. Located just steps from Fulton Center, Wall Street, and City Hall, this opportunity offers a consistent weekday schedule, a convenient location near major transit hubs, and the chance to assist New Yorkers with essential licensing and document services.
Who You Will Be Working With
You will support a New York State government agency responsible for professional licensing, apostille certifications, and other essential regulatory services for individuals, businesses, and legal professionals.
The Peak Performers Difference
- Qualified applicants with chronic medical conditions and/or disabilities receive priority placement.
- Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
- Our employees may participate in a 403(b)-retirement plan.
- We pay weekly through direct deposit.
- In business since 1994 and thousands of job placements.
Major Duties
- Greet and assist members of the public at licensing and apostille service windows, processing applications, summonses, and certifications.
- Review new and renewal licensing applications for accuracy, completeness, and required documentation.
- Respond to high-volume telephone calls and written inquiries regarding licensing requirements and procedures.
- Enter, update, and maintain accurate records in agency databases.
- Perform document processing, typing, filing, and general administrative support in a fast-paced office.
- Collect official documents, process payments, and assist with daily accounting and payment reconciliations.
What Are We Looking For?
- Previous experience in customer service, public reception, licensing, or administrative support, preferably in a high-volume environment.
- Strong verbal and written communication skills with a professional, customer-focused approach.
- Excellent attention to detail when reviewing applications, processing documents, and entering data.
- Proficiency with Microsoft Office, multiline phone systems, and database applications.
- Ability to multitask, stay organized, and remain professional in a busy public-facing environment.
- Experience handling payments, maintaining intake records, or performing financial reconciliations is a plus.
Exciting Opportunity Details
- Rate: $23.00 per hour
- Length of Engagement: 6-month contract
- Days/Hours: Monday–Friday, 8:45 AM–5:00 PM (37.5 hours per week, including a 45-minute unpaid lunch)
- Location: Financial District, Downtown Manhattan, NYC (100% onsite)
- Positions Available: 3
Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.
Custom Job ID: 27-NY-PO3102
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