Class Valuation, LLC

Troy, MI

Our story

We started small in 2009 (as Class Appraisal) and have quickly grown to become one of the top Appraisal Management Companies (AMC) in the nation. Today our trusted panel of nearly 20,000 independent appraisers across all 50 states is ready to support your valuation needs. As the industry keeps growing and changing, Class is leading the appraisal modernization charge to provide better service and results for our clients, and a brighter future for appraisers everywhere.

01

Our goal?

To deliver seamless service and honest value to each and every client. And to do it faster, smarter, and more accurately than ever before in the appraisal process.

  • 02

Our approach?

Combining the best people, products, processes, and technology to pursue innovation and help our clients be successful. 

Job Specifications

Location

Troy, MI

Published

5 months ago

Type

Full Time

Career Level

Entry Level

Last Jobs You Viewed

Class Valuation, LLC

Senior Digital Operations Specialist

Troy, MI

Senior Digital Operations Specialist

Class Valuation, a leading tech-enabled and industry leading appraisal management company (AMC) since 2009, is seeking a Senior Digital Operations Specialist! Do you want to be a part of the future of appraising and help to support our innovative Digital Operations team? If so – Let’s get to work! Join a team dedicated to modernizing the industry by bringing together the best people, processes, and technology to strengthen appraiser independence. Help us build the future of our profession! SCHEDULE NOTE: 10am - 6pm EST Monday-Friday (one saturday a month rotated amongst team. WORK LOCATION: This role is Michigan-based. Remote: Available for team members residing outside the Troy, MI area. Hybrid: Troy-based team members work a hybrid schedule with in-office Wednesdays. PURPOSE OF JOB: As a Senior Digital Operations Specialist, you will play a critical role in overseeing and advancing the digital appraisal workflow from order inception through final report delivery. This senior-level position is responsible for ensuring optimal performance across key performance indicators (KPIs), delivering superior client service, and supporting the adoption and evolution of digital appraisal solutions. Acting as both a subject matter expert and a key liaison between internal teams, clients, and vendor partners, you will contribute to innovation, process improvement, and operational excellence within our digital operations team.

Requirements

Minimum of 2+ years of experience working within digital operations, including digital workflow management, system adoption, performance monitoring, or technology-enabled process improvement. Minimum 3+ years of experience in a customer service, operations, or support role; prior experience in the appraisal or mortgage industry is preferred. Strong understanding of digital and hybrid appraisal products and familiarity with end-to-end appraisal operations. Exceptional interpersonal, verbal, and written communication skills. Proven analytical and problem-solving capabilities with a data-driven mindset. Self-starter with a proactive approach to work and the ability to operate independently. Team-oriented and highly collaborative, with the ability to lead by example. Comfortable navigating ambiguity and shifting priorities in a dynamic business setting. Highly proficient in technology platforms commonly used in digital operations.