CUSTOMER SERV REP III (DA)

THIS POSITION IS SET ASIDE FOR A PERSON WITH A DISABILITY. Proof of disability is required prior to interviewing.

Customer Service Rep III - Under the direction of the Site Supervisor, is responsible for the Bulk Sales Program. The CSR III keeps customer and shipping files and submits a weekly report analyzing CSR III activity.

Schedule Monday - Friday 7:30 a.m. - 4:00 p.m.

The pay rate is $21.54 per hour.

JOB DESCRIPTION:

• Provide required agreements and documentation to new International and Domestic customers, including; bulk agreements, United Parcel Service (UPS) waiver forms, and updated price lists.
• Respond to inquiries concerning bulk sales procedures over the phone and through email.
• Send correspondence to existing customers notifying them of new, upcoming products.
• Work closely with the BEP Marketing management team to get approval for all bulk sales.
• Manually enter all bulk sales into BEN Oracle software.
• Create shipments in UPS and create shipping labels to be used on all bulk packages.
• Correspond with customers concerning the status of orders and UPS tracking information.
• Maintain electronic and physical records of all customer profiles and orders.
• Verify contents of bulk orders and assist in packaging when needed.
• Perform address verification on all credit cards and manually charge credit cards using a Verifone credit card machine. Monitor wire transfer payments.
• Contact the UPS and the United States Postal Service concerning misrouted or lost packages.
• Completes a weekly/monthly report with the status of all orders to BEP Staff.
• Be familiar with the Currency Reader Program and act as a backup when needed
• Assists in the Packaging Work Center when needed
• Ensures the office is kept clean and orderly
• Other duties as assigned

EDUCATION and/or EXPERIENCE:

• High School graduate
• Minimum of 35 WPM typing skills
• Must have computer experience
• Good communication skills
• Excellent customer service skills
• A minimum of one-year experience in a related field
• SUBSTITUTION: An equivalent of education and experience that demonstrates one’s general knowledge, reasoning, verbal and numerical skills

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is occasionally required to stand; walk, sit; use hands to finger, handle or feel objects, tools, or controls; and talk or hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception, and the ability to adjust focus.